How do I convert a file?
Drop a file into the converter on the home page, choose one of the output formats offered for it and select Convert file. When it finishes, select Download to save the result.
Help & FAQ
Formats, limits, prices and what happens to your files, with the numbers the conversion service uses today.
Converting files
Which formats can I convert?
44 source formats across documents, images, audio, video, data and fonts, with 284 conversion routes in total. Once you pick a file, the converter lists only the outputs that work for it.
How large can my files be?
As a guest, up to 25 MB per file. With an account, up to 256 MB per file and up to 10 files in one batch.
Why can't I choose the format I want?
Not every route exists for every source format. If a destination is missing from the list, the service cannot produce it from that file type; try converting to an intermediate format first, or contact support and tell us which route you need.
Accounts, credits & payments
Do I need an account?
Not to try it: guests can convert 5 files without signing up. An account adds bigger files, batches, a conversion history and a credit balance, plus 5 free conversions.
How much does a conversion cost?
1 credit per file. Credits cost €1.44 per 100 and are sold from 500 credits (€7.20). All packs are on the pricing page.
Which currency will I pay in?
EUR. Your dashboard can show estimates in other currencies (GBP, AUD, CAD, PLN, TRY, NOK, CZK, CHF, USD), but checkout always charges EUR and your bank sets any conversion rate.
Is there a subscription?
No. Credits are a one-time purchase, nothing renews automatically, and unused credits stay on your balance while your account is open.
What happens if a conversion fails?
You are not charged for it: the credits go straight back to your balance. Check that the file opens on your device and is within the size limit, then try again. Payment refunds are covered by the refund policy.
Your files & privacy
How long do you keep my files?
The file you upload is deleted as soon as its conversion succeeds. The converted file is deleted automatically after 60 minutes (15 minutes for guest conversions), so download it promptly. Keep your own copy of anything you need.
Does anyone look at my files?
No. Conversions are automated, file contents are never stored in our database, and your conversion history keeps only the format, size and status. See the privacy notice.
Getting help
How do I contact support?
Use the contact form or email [email protected]. Include the error message or order reference, and never send passwords or card details.
Who operates CreatorQuay?
The operator details on this site are a fictional demonstration identity; the company details page explains what that means.
