Privacy notice

Fictional demonstration document. CreatorQuay Demo Studio is a fictional operator, not a registered company, and no registration, licence or regulatory status is claimed.

Support: [email protected] · Company details

This notice explains how CreatorQuay handles personal data when you use the website at creatorquay.com, the dashboard at dashboard.creatorquay.com, the converter, credit purchases and support (together, the "Service").

The Service is presented by CreatorQuay Demo Studio ("we", "us"), which acts as the controller of the personal data described here. CreatorQuay Demo Studio is a fictional demonstration operator, not a registered company; see Company details. Questions about this notice and requests about your data go to [email protected].

Read this notice together with the Terms of use.

Your files

The contents of the files you convert are processed only to carry out the conversion you ask for.

The source file is deleted as soon as its conversion succeeds.
The result is kept only for the download window shown in the converter and is then deleted automatically.
We keep no archives or backups of files, and file contents never go into account history, databases or ordinary logs.
Conversions are automated: we do not inspect file contents by hand, we do not use them for advertising, profiling, analytics or machine-learning training, and we do not send them to third-party conversion services.

A file may itself contain personal data. That content is processed transiently by the conversion engine and is not kept after processing ends. You are responsible for having the right to submit any personal data contained in your files.

Personal data we collect

Account information. Your name, email address, account identifier, sign-in and security information, and account preferences.

Conversion records. Source and target format, file type and size, status, date and time, credits charged or returned, and the technical identifiers needed to run the job. These records never contain file contents.

Payments. The amount, currency, number of credits, transaction date, payment reference and status, including refunds and chargebacks. Card payments are handled by our payment provider; we do not receive or store your full card number or security code.

Technical information. IP address, browser and device details, language, referring page, pages and features used, timestamps, and security and error logs.

Support messages. Your name, email address, optional phone number, request type, message and the reference number of your request.

Cookies and similar storage. Cookies that are needed to keep you signed in, protect the Service and remember choices such as your cookie preferences. Optional cookies are only used if you allow them in the cookie settings, and you can change that choice at any time.

Why we use it

To provide the Service (performance of our contract with you): creating and running your account, carrying out conversions, managing your credit balance and free allowances, returning credits for failed conversions and showing your history.
For payments and accounting (contract and legal obligations): processing purchases, confirming transactions, handling refunds and chargebacks, preventing payment fraud and keeping the records tax law requires.
For security and abuse prevention (legitimate interests): protecting accounts, enforcing limits and our Terms, and investigating misuse.
For support (contract or legitimate interests): answering your questions and resolving problems.
To improve the Service (legitimate interests): using aggregated information such as conversion success rates and format usage, never file contents.
To comply with the law and to establish, exercise or defend legal claims.

We do not sell or rent personal data, we do not build advertising profiles from your files, and we make no decisions with legal or similarly significant effects about you based solely on automated processing of your files.

We share personal data only as far as needed to run the Service or comply with the law, with service providers in these categories: payment processing, hosting and infrastructure, transactional email delivery, security, and professional advisers. They may use the data only to provide their services to us and under appropriate confidentiality and security obligations. We may also disclose data where the law, a court order or another valid legal process requires it, or as part of a reorganisation or sale of the business, subject to data-protection law.

International transfers

Some providers may process data outside the country where you live. Where data-protection law restricts such transfers, we rely on an adequacy decision, standard contractual clauses or another safeguard recognised by law.

How long we keep it

Files: as described above, the source file until its conversion succeeds and the result for the download window shown in the converter.
Account information: while your account is open; after it is closed, it is deleted or anonymised once it is no longer needed for legal, accounting, fraud-prevention or dispute purposes.
Conversion records: for as long as they are needed to keep your account and credit records, provide support, investigate errors and prevent abuse.
Payment records: for the period tax, accounting and anti-fraud law requires.
Technical and security logs: only as long as needed for security, troubleshooting and abuse prevention.
Support messages: as long as needed to resolve your request and deal with any related dispute.

Security

We use technical and organisational measures appropriate to the Service, including access controls, encryption in transit, restricted administrative access, monitoring and regular updates. No online service can be completely secure, so please keep your sign-in details private and tell us straight away if you think your account has been compromised.

Your rights

Depending on the law that applies to you, you may have the right to access your personal data, correct it, delete it, restrict or object to its processing, receive a copy in a portable format, withdraw consent where processing is based on consent, and complain to a data-protection supervisory authority. To use these rights, email [email protected]. We may need to verify your identity, and we reply within the time the law requires.

Business users

If you use the Service for work and your files contain personal data about other people, you decide whether you may lawfully process it. If the law treats you as the controller of that data and us as your processor, contact us about data-processing terms.